Return Policy

Kelly Rountree

Last Update vor 2 Jahren


Will only be allowed for damaged or defective items within 30 days of original purchase date, and we must be notified within 24 hours of your receiving the damaged or defective merchandise. Please inspect your goods when they arrive. Items returned that were not damaged during shipment or are not found to be defective will incur a 20% processing fee in addition to any other fees.

Cost of shipping returned items back to us is the responsibility of the buyer

Items returned that are found not to be defective or damaged will not be shipped back to the purchaser unless special arrangements are made and shipping fees are paid in advance. Returns must be unopened, unused and undamaged, including packaging and labels.

Returns are required to be in resell condition. Inspection is required. Damaged goods will be discarded and not returned to the shipper.

Refused Shipments

Any package refused for delivery will be treated as returns and are subject to the 20% processing fee and any other return fees that we may be charged by the shipping company used for delivery. All returns must be shipped to our designated supplier postage prepaid by the purchaser, unless damaged during shipment or if the items have a defect.

An RGA number must be assigned for any authorized returns. Any items returned without an RGA number attached will not be accepted. To receive a return authorization, please call or email your request within 24 hours of receiving your damaged or defective merchandise shipment.


Will include replacement of the damaged or defective item only. Refunds can take up to 30 days to process. No Refunds Are Allowed For Any Training Manuals. All Training manual orders are rush shipped to you in 3 days.

Refunds include only the price of goods and do not include any shipping charges. 

No Returns Allowed After 30 Days Past The Purchase Date.

Please call or email for the return shipping address. Our staff will be happy to assist you. In any case, we will only be responsible for the purchase price of any items ordered.

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